FAQs

Al Makaan Store is a supplier of hotel, catering, homeware, and kitchenware products, serving businesses and consumers across the UAE and international markets.

We offer a wide range of professional hospitality equipment, alongside stylish and practical homeware and kitchenware designed for everyday use. Our portfolio covers everything from commercial kitchen equipment, tableware, and glassware to home dining essentials, cookware, and in-room hotel items.

With strong sourcing, in-house brands, and extensive warehousing, Al Makaan Store delivers quality, reliability, and competitive pricing, making us a trusted one-stop destination for both business buyers and home users.

Yes. We have multiple physical locations across the UAE, including shops in Dubai and Sharjah, where customers can view and purchase selected products in person. We also operate large warehouses in Dubai, supporting bulk orders and fast fulfillment.

Visit our Locations page to see exactly where we’re located.

What sets Al Makaan Store apart is our strong stock availability and supply capability. We maintain large quantities of ready stock, allowing us to support immediate delivery, bulk purchases, and urgent requirements without long waiting times.

We primarily supply our own in-house brands and act as exclusive distributors for selected international brands, giving our customers access to consistent quality, controlled pricing, and reliable product availability.

With extensive warehousing, direct sourcing, and a deep understanding of hospitality and homeware needs, Al Makaan Store offers a dependable, one-stop solution for both business buyers and individual customers.

Yes. Al Makaan Store is a trusted UAE-based business with established physical locations, warehouses, and a long-standing presence in the hospitality and homeware market.

Our website uses secure payment systems, and all online orders are processed through our verified operations and logistics teams.

Customers can shop with confidence knowing their orders are backed by real stock, professional support, and reliable fulfillment.

Easy!

1. Find the products you want by searching or browsing our collections.
2. Add items to your basket using the “Add to Cart” button, or purchase instantly with “Buy Now.”
3. Click the mini basket at the top right of the screen and select “Checkout Now.”
4. Enter your shipping and payment details.
5. Complete your order by selecting “Pay Now” for electronic payment options or “Place Your Order” for Cash on Delivery.

That’s it — you’re all done!

If you need any assistance, feel free to call us at +97144525420 or email online@almakaan.com

Our team is available 7 days a week, from 9:00 AM to 6:00 PM, and will be happy to help.

No, there is no minimum order value for online purchases on Al Makaan Store. You can place an order for a single item or multiple products based on your needs.

For bulk, or project-based orders, minimum quantities or values may apply. Our sales team will be happy to assist you with the best options.

Once your order is confirmed, you will receive an order confirmation email with your order details.

When your order is dispatched, tracking information will be shared with you, allowing you to follow the delivery status.

If you need any assistance or updates, our customer care team is always available to help.

If your order has not yet been processed or dispatched, you may be able to modify or cancel it by contacting our customer care team as soon as possible.

Once an order has been processed or shipped, modifications or cancellations may no longer be possible. In such cases, our return and refund policy will apply.

For assistance, please reach out to our team, and we’ll do our best to support you.

Unfortunately, out-of-stock items cannot be ordered at the moment. However, we regularly update our product range and restock popular items.

If you miss out on a product, simply enter your email address in the “Notify Me” box on the product page, and you’ll be among the first to know when it’s back in stock.

Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your contact details, delivery address, and payment information during checkout.

We deliver across the entire UAE, including remote areas.
For bulk or special delivery requirements, our team can assist in arranging suitable delivery solutions.

We offer free delivery within the UAE for orders above AED 199.

For orders below AED 199, a delivery charge of 20 AED will apply and will be shown at checkout.

For bulk or special deliveries, our team will confirm the delivery cost in advance.

Delivery times vary depending on your location and the size of your order.

Most in-stock orders within the UAE are delivered within 1–4 working days.

For bulk, special, or remote-area deliveries, delivery timelines may vary, and our team will confirm the estimated delivery time once your order is processed.

International shipping is available for bulk orders only, subject to delivery charges and logistics review.
For small orders, international shipping is not available at this time.

We also support direct container shipments from our factories worldwide to your stores or warehouses, providing a cost-effective solution for large-volume orders.

If your delivery is delayed, our team will inform you as soon as possible with an updated delivery timeline.

We always work to minimize delays and ensure your order reaches you at the earliest opportunity.

If you have any concerns or need assistance, our customer care team is available to support you.

Yes, we do. We deliver to hotels, restaurants, cafés, and other commercial sites across the UAE, including bulk and project-based deliveries.

If a gate pass or prior approval is required for delivery, please inform us in advance to ensure a smooth delivery process.

If your order arrives damaged, please contact our customer care team immediately and share clear photos of the damaged item and packaging.

Our team will review the case and guide you through the replacement or return process, in line with our return policy.

Delivery addresses cannot be changed online after an order is placed. However, you may request an address change by calling or WhatsApping us at +97144525420, or by emailing online@almakaan.com, before your order is dispatched.

Please note that changing the delivery address may result in a delay to your delivery.

We accept returns within 14 days from the date of delivery, subject to the following conditions:

We do not accept returns for:

• Products damaged due to misuse or showing signs of wear, even if they are still under warranty
• Products that have been used, altered, assembled, or installed, unless they are found to be defective
• Products that have already been assembled, unless there is a manufacturing defect
  

In the case of a manufacturing defect, we reserve the right to inspect the product and, at our discretion, repair or replace the item.

Initiating a return is simple. Log in to your account on our website, go to the Order History section, and select the item you wish to return. If the item is eligible, your return request will be received and processed by our team.

Once approved, you will receive an email with return instructions.

Please ensure the item is kept in its original condition and original packaging. Our team will then contact you to schedule the return pickup date.

Yes. You may return an unused product within 14 days from the date of delivery, provided it is in its original packaging and in resalable condition.

Please ensure you have your invoice or proof of purchase when requesting a return.

We aim to collect returned items within 3 working days. However, in some cases, collection may take up to 7 working days.

Please note that public holidays may affect collection schedules.

If you paid using Cash on Delivery, your refund will be issued in cash once the return is approved.

Please ensure that you are present to collect the refund from our team at the time of return collection.

Yes. If your return is approved, the full amount paid, including VAT, will be refunded in accordance with our return and refund policy.

If you receive an incorrect item, please contact our customer care team immediately and share your order details along with clear photos of the item received.

Our team will arrange the return and replacement at no additional cost and guide you through the next steps.

We accept credit and debit cards, as well as Tabby and Tamara installment payments: 4 or more installments, subject to eligibility.
Cash on Delivery is also available for eligible orders within the UAE.

All online payments are processed through secure and trusted payment gateways.

Yes. All prices are inclusive of 5% VAT, so there are no additional charges at checkout.

Yes. All online payments on Al Makaan Store are processed through secure, encrypted, and trusted payment gateways to ensure your payment information is protected at all times.

We do not store your card details, allowing you to shop with confidence.

If your payment fails, please try again using the same or a different payment method. Ensure that your payment details are entered correctly and that your card has sufficient balance.

If the issue persists, please contact your bank or reach out to our customer care team for assistance.

Refunds are processed using the same payment method used for the original purchase.

• Card payments will be refunded to the original card within 7–14 days, depending on your bank’s processing time.
  
• Cash on Delivery (COD) payments will be refunded in cash at the time of return collection.

All refunds are issued once the return is approved and processed.

Yes. We handle tenders and large-scale projects for hotels, restaurants, catering companies, and commercial developments.

With strong stock availability, direct sourcing, and project-focused support, our team can manage large volumes, technical requirements, and scheduled deliveries to meet project timelines.

Yes. We can supply complete project packages covering a wide range of hospitality, kitchen, and homeware requirements.

From tableware, glassware, and kitchen equipment to in-room hotel items and bulk essentials, our team works closely with clients to ensure coordinated sourcing, consistent quality, and timely delivery based on project needs.

For project and bulk order inquiries, please contact our Projects & Sales Team.
You can reach us by email or phone, and our team will guide you through product selection, quotations, and delivery planning.

Yes. We support direct container shipments and factory-to-destination deliveries for bulk and project orders.

Our team can coordinate sourcing, production, and logistics to ship containers directly from our factories worldwide to your warehouse or project site, providing a cost-effective solution for large-volume requirements.

You can request a quotation by contacting our Projects & Sales Team with your product requirements, quantities, and delivery details.

Our team will review your request and provide a customized quotation based on your order volume and project needs.

Yes. We offer special pricing for bulk and large-quantity orders, depending on the product type, order volume, and project requirements.

Please contact our Sales Team to discuss your needs and receive a customized quotation.